Booking, Cancellation & Refund Policy

Effective Date: June 16, 2025

At Skin Lounge of Old Town, we value your time and strive to provide a seamless and respectful booking experience. Please review the following policies regarding appointments, cancellations, deposits, refunds, and gift cards.

Booking & Deposits

• A $75 deposit is required to secure all appointments.

• This deposit will be applied to your service or product at the time of your visit.

• Deposits are non-refundable for late cancellations or no-shows (see below).

Cancellations & No-Shows

• Please provide at least 24 hours’ notice to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.

• No-shows will also result in forfeiture of the deposit.

• Clients with repeated late cancellations or no-shows may be restricted from future bookings.

Refunds

• All services and retail product sales are final and non-refundable.

• If you cancel with at least 24 hours’ notice, your deposit may be transferred to a rescheduled appointment, subject to availability and approval.

Medical Forms Requirement

• All clients are required to complete a medical intake form prior to receiving services.

• Failure to provide required information may result in cancellation of your appointment and forfeiture of your deposit or impact your service time.

Gift Cards

• Skin Lounge gift cards are non-refundable and not redeemable for cash, unless required by law.

• Gift cards do not expire and may be used toward any service or retail product.

• Lost or stolen gift cards will not be replaced, so please treat them like cash.

• Gift card balances can be checked by contacting the front desk.