Booking, Cancellation & Refund Policy


Effective Date: June 16, 2025

At Skin Lounge of Old Town, we value your time and strive to provide a seamless and respectful booking experience. Please review the following policies regarding appointments, cancellations, deposits, refunds, and gift cards.

Consultation Policy

Your $100 consultation fee is an investment in your skin journey! To provide you with the most value, this fee is applied directly toward:

  • Products purchased on the day of your visit.

  • Treatments scheduled during your appointment.

  • Redemption: This credit must be applied at the time of your visit. It can be used for immediate product purchases or applied as a deposit toward your scheduled treatment date.

  • Non-Refundable: If a treatment is not scheduled or a product is not purchased during your consultation, the fee is non-refundable as it covers your provider’s dedicated time and expertise.

  • Cancellations: If a scheduled treatment is subsequently cancelled, the $100 credit is forfeited and cannot be transferred to future bookings or other purchases.

Cancellations & No-Shows

  • Please provide at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations made with less than 24 hours’ notice will result in a $100 fee.

  • No-shows will also result in a $100 fee.

  • Please note that any outstanding balances must be settled in full before you are eligible to book future treatments.

  • Clients with repeated late cancellations or no-shows may be restricted from future bookings.

Refunds

  • All services and retail product sales are final and non-refundable.

  • If you cancel with at least 24 hours’ notice, your deposit may be transferred to a rescheduled appointment, subject to availability and approval.

Medical Forms Requirement

  • All clients are required to complete a medical intake form prior to receiving services.

  • Failure to provide required information may result in cancellation of your appointment and forfeiture of your deposit or impact your service time.

Gift Cards

  • Skin Lounge gift cards are non-refundable and not redeemable for cash, unless required by law.

  • Gift cards do not expire and may be used toward any service or retail product.

  • Lost or stolen gift cards will not be replaced, so please treat them like cash.

  • Gift card balances can be checked by contacting the front desk.

Skin Lounge Old Town reserves the right, in its sole and absolute discretion, to terminate the provider-patient relationship and refuse service to any individual at any time, with or without cause and without further obligation.